Privacy Statement

Introduction

Nutricia knows that you care how your personal data is used and we recognize the importance of protecting your privacy.

This Privacy Statement explains how Nutricia Export B.V . and all its subsidiaries (“Nutricia”) collect and manage your personal data. It contains information on what data we collect, how we use it, why we need it and how it can benefit you.

Contact us here if you have any queries and comments, or if you want to make a request regarding any of your data subject rights.

This privacy statement was last updated on November 4, 2022.

Basic principles and our privacy commitment

At Nutricia, we are committed to protecting your right to privacy. We aim to protect all personal data we hold, to manage your personal data responsibly and to keep our practices transparent. Your trust is important to us. Therefore, we have committed ourselves to the following basic principles:

• You are under no obligation to provide any personal information we request. However, if you choose not to do so, we may not be able to provide you with some services or products;
• We collect and process your data only for the purposes specified in this Privacy Statement or for specific purposes that we share with you and/or to which you have consented;
• We aim to collect, process and use as little personal data as possible;
• When we collect your personal information, we aim to keep it as accurate and up-to-date as possible.
• If the personal data we collect is no longer needed for any purpose and we are not required by law to retain it, we will do our best to delete, destroy or permanently de-identify it.

What personal data do we collect?

The personal data we collect varies depending upon the purpose of the collection and the product or service we are providing you.

Generally, we may collect the following types of personal data from you directly:

a) Personal contact data, such as your name, email address, physical address and telephone numbers;
b) Account login details, such as your user ID, e-mail username and password. This is necessary to create a personal user account on one of our online communities;
c) Communications with us, which may include details of our conversations via chat, care lines and/or customer service lines;
d) Demographic information, such as your age and gender and lifestyle preferences. Lifestyle preferences may include your preference for some of the products we offer, and your interests related to those products;
e) Browser history, such as pages accessed, date of access, location when accessed, and IP address;
f) Payment information for purchases made on one of our online shops. Payment information generally relates to your billing name, billing address and payment data, such as your credit card details or bank account number.
g) Information related to your health;
h) Information about people other than you, such as personal data about your family members, when you provide such information directly to us;
i) Social media profiles;
j) If ever you apply for employment with us, we will collect additional personal data, such as your employment history, educational history and employment references.

We may also collect personal data about you indirectly when:

a) you share content on social media pages, websites or applications related to our products or in response to our promotional material on social media; or
b) we read or collect personal data about you by reading information collected by other websites (for instance, we may place an ad on a third party website, and when you click on that ad, we may receive information about you and other website visitors in order to measure the reach and success of that ad).

Why do we collect and use your personal data?

We collect your personal data so we can provide you with the best online experience and to provide you with a high quality of customer service. In particular we may collect, hold, use and disclose your personal data for the following purposes:

a) To process your payments, if you purchase our products, to provide you with your order status, deal with your enquiries and requests, and assess and handle any complaints;
b) To process and answer your inquiries or to contact you in order to answer your questions and/or requests;
c) To develop and improve our products, services, communication methods and the functionality of our websites;
d) To communicate information to you and to manage your registration and/or subscription to our newsletter or other communications;
e) To manage our everyday business needs in connection with your participation in our contests, sweepstakes or promotional activities or request;
f) To authenticate the identity of individuals contacting us by telephone, electronic means or otherwise;
g) For internal training and quality assurance purposes;
h) To understand and assess the interests, wants, and changing needs of customers, in order to improving our website, our current products and services, and/or developing new products and services;
i) To provide personalized products and communications as well as product recommendations to you a customers;

j) To provide samples of Non-Covered Products

We may also need your personal data to comply with legal obligations or in the context of a contractual relationship that we have with you.

When we collect and use your personal data for purposes mentioned above or for other purposes, we will inform you before or at the time of collection.

Where appropriate, we will ask for your consent to process the personal data. Where you have given consent for processing activities, you have the right to withdraw your consent at any time.

How we protect your personal data

We understand that the security of your personal data is important. We make our best efforts to protect your personal data from misuse, interference, loss, unauthorized access, modification or disclosure. We have implemented a number of security measures to help protect your personal data. For example, we implement access controls, use firewalls and secure servers, and we encrypt personal data.

Sharing of your personal data

When we share your personal data with affiliates and other organizations, we make sure we only do so with organizations that safeguard and protect your personal data and comply with applicable privacy laws in the same or similar way that we do.

Your personal data will not be shared, sold, rented or disclosed other than as described in this Privacy Statement. We may, however, share your data when required by law and/or government authorities. 

Your personal data will be shared with the following third parties for the purposes described:

Sharing data internationally

Personal data may be processed outside Israel. When processed outside Israel, Nutricia will make sure that this cross-border data processing is protected by adequate safeguards.

The safeguards that we use to protect cross-border data processing include:

a) Standard Data Transfer Agreement;
b) certifications which demonstrate that third parties outside of Israel process personal data in a way that is consistent with the European General Data Protection Regulation. These certifications are approved either by the European Commission, a competent supervisory authority or a competent national accreditation body in terms of General Data Protection Regulation.

Your personal data will be transferred to the following countries for the purposes described: